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IT Support Field Engineer
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IT Field Engineer
2 months ago
We are seeking a highly skilled IT Field Engineer to join our team at Capita. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, ensuring that their IT hardware and software needs are met.
Key Responsibilities- Hardware Support: Provide on-site and remote technical support for a wide range of IT hardware, including desktops, laptops, servers, and network devices.
- Software Support: Install, configure, and troubleshoot software applications, including operating systems and productivity software.
- Network Support: Configure and troubleshoot network devices, including routers, switches, and wireless access points.
- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving technical issues in a timely and professional manner.
- Problem-Solving: Analyze complex technical issues and develop effective solutions to resolve them.
- Technical Skills: Strong knowledge of IT hardware and software, including operating systems, network protocols, and software applications.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service to clients and resolve technical issues in a timely and professional manner.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.