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IT Field Engineer

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Capita Full time
Job Summary

We are seeking a highly skilled IT Field Engineer to join our team at Capita. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, ensuring that their IT hardware and software needs are met.

Key Responsibilities
  • Hardware Support: Provide on-site and remote technical support for a wide range of IT hardware, including desktops, laptops, servers, and network devices.
  • Software Support: Install, configure, and troubleshoot software applications, including operating systems and productivity software.
  • Network Support: Configure and troubleshoot network devices, including routers, switches, and wireless access points.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving technical issues in a timely and professional manner.
  • Problem-Solving: Analyze complex technical issues and develop effective solutions to resolve them.
Requirements
  • Technical Skills: Strong knowledge of IT hardware and software, including operating systems, network protocols, and software applications.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service to clients and resolve technical issues in a timely and professional manner.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.