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Elevator Support Specialist
3 months ago
Job Title: Elevator Support Specialist
Company: Cento
We are seeking a knowledgeable and proficient Elevator Support Specialist to become a vital part of our innovative team. The ideal candidate will possess extensive technical knowledge in elevator systems and a comprehensive understanding of competing products in the market. This role is essential for delivering both remote and occasional on-site assistance to our technicians across various regions, exploring new control technologies, and aiding in the creation of training tools and product testing setups.
Key Duties:
- Provide remote technical assistance to technicians and offer on-site support when necessary.
- Participate in research and development initiatives focused on new control technologies and digital innovations.
- Contribute to the design and upkeep of training tools and product testing setups.
- Remain informed about industry trends and technological advancements through ongoing education.
- Facilitate training sessions for technicians from different regions.
- Develop and refresh product support materials for field application.
Qualifications:
- Demonstrated experience as a Field Support Engineer in the elevator sector.
- Expertise in one or more leading competitors' product lines.
- Strong verbal, written, and telephone communication skills.
- Positive demeanor with the ability to perform under pressure and collaborate effectively.
- Proactive mindset with creative problem-solving capabilities.
- Exceptional customer service and troubleshooting skills.
- Relevant qualifications such as NVQ Level 4 are preferred.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Desirable language proficiencies include French, Spanish, Italian, or German.
Benefits:
- Competitive monthly salary.
- Generous holiday allowance, including public holidays.
- Attractive pension plan.
- Health cash plan for reimbursement of health-related expenses.
- Life insurance coverage at four times the annual salary.
- Access to premium health and wellness applications.
- Subsidized gym memberships.
- Enhanced maternity and paternity leave policies.
- Various salary sacrifice options, including electric vehicles and cycle-to-work schemes.
- Long service awards with additional holiday benefits.
- Employee assistance programs.
- Referral bonuses for employee recommendations.