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Elevator Support Specialist

3 months ago


Manchester, United Kingdom Cento Full time
Position Overview

Job Title: Elevator Support Specialist

Company: Cento

We are seeking a knowledgeable and proficient Elevator Support Specialist to become a vital part of our innovative team. The ideal candidate will possess extensive technical knowledge in elevator systems and a comprehensive understanding of competing products in the market. This role is essential for delivering both remote and occasional on-site assistance to our technicians across various regions, exploring new control technologies, and aiding in the creation of training tools and product testing setups.

Key Duties:

  • Provide remote technical assistance to technicians and offer on-site support when necessary.
  • Participate in research and development initiatives focused on new control technologies and digital innovations.
  • Contribute to the design and upkeep of training tools and product testing setups.
  • Remain informed about industry trends and technological advancements through ongoing education.
  • Facilitate training sessions for technicians from different regions.
  • Develop and refresh product support materials for field application.

Qualifications:

  • Demonstrated experience as a Field Support Engineer in the elevator sector.
  • Expertise in one or more leading competitors' product lines.
  • Strong verbal, written, and telephone communication skills.
  • Positive demeanor with the ability to perform under pressure and collaborate effectively.
  • Proactive mindset with creative problem-solving capabilities.
  • Exceptional customer service and troubleshooting skills.
  • Relevant qualifications such as NVQ Level 4 are preferred.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Desirable language proficiencies include French, Spanish, Italian, or German.

Benefits:

  • Competitive monthly salary.
  • Generous holiday allowance, including public holidays.
  • Attractive pension plan.
  • Health cash plan for reimbursement of health-related expenses.
  • Life insurance coverage at four times the annual salary.
  • Access to premium health and wellness applications.
  • Subsidized gym memberships.
  • Enhanced maternity and paternity leave policies.
  • Various salary sacrifice options, including electric vehicles and cycle-to-work schemes.
  • Long service awards with additional holiday benefits.
  • Employee assistance programs.
  • Referral bonuses for employee recommendations.