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Parking Enforcement Representative LBS-007A

3 months ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Position Overview

As a vital member of the Parking Appeals and Representations team, you will ensure the delivery of an efficient and effective service for the Parking and Network Management division, as well as the broader council initiatives. The individual in this role will be responsible for producing high-quality work and utilizing their expertise to evaluate evidence in various cases, including Penalty Charge Notices (PCNs), parking permits, and parking control suspensions, ultimately making informed and balanced decisions.

Key Responsibilities
  • Deliver timely and effective services within the Parking and Network Management team.
  • Analyze and assess evidence related to parking enforcement cases to make sound judgments.
  • Contribute to the council's strategic objectives, including Climate Change, Air Quality, and Streets for People.


Qualifications

• Strong communication skills, both written and verbal.
• Familiarity with civil parking and traffic enforcement laws, as well as adjudication processes.
• Understanding of the administrative procedures involved in enforcing parking and traffic penalties.
• Demonstrated experience in customer service or administrative roles, including formal correspondence.
• Proficient in data analysis to support investigations and decision-making using various computer systems and databases.
• Proven ability to collaborate effectively with contractors and enforcement officers to provide exceptional customer service.
• Capacity to prioritize tasks and meet deadlines in a dynamic environment with creativity and enthusiasm.
• Self-motivated with the ability to work independently to achieve performance targets and work plans.
• Skilled in managing diverse correspondence and preparing comprehensive written responses and reports.
• Strong interpersonal skills, capable of representing the parking team across various organizational levels.
• Excellent customer service abilities, ensuring high-quality outcomes through effective communication.
• Competence in resolving conflicts and diffusing challenging situations.