Cyara Solutions Architect

1 month ago

Work From Home, United Kingdom Cyara Full time
About the Role

Cyara is seeking a skilled Solution Architect to join our team. As a key member of our sales team, you will be responsible for architecting solutions that meet the complex requirements of prospective customers, demonstrating the value of Cyara in enhancing their CX strategies.

Key Responsibilities
  • Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
  • Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
  • Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
  • Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
  • Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field experience.
  • Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies.
  • Ability to collaborate effectively with sales teams and other internal stakeholders.
  • Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.
About Cyara

Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic.

We offer a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

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