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IT Infrastructure Engineer
2 months ago
Job Summary:
Sanderson is seeking a highly motivated and experienced IT Field Engineer to join our team. As an IT Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.
Key Responsibilities:
- Serve as the primary point of contact for all IT support requests and queries from clients.
- Install, configure, and maintain software and hardware components of computer and network systems.
- Diagnose and troubleshoot software and hardware issues to ensure minimal downtime.
- Repair and replace damaged computer and network components to ensure optimal system performance.
- Provide technical support to clients on various IT-related issues, including cloud solutions, SharePoint, routers, cybersecurity, and telephony.
- Perform proactive operational monitoring checks daily to ensure system stability and performance.
- Be willing to work late and weekends on an as-needed basis to support critical IT issues.
- Have a strong desire and passion for continuous service improvement to ensure exceptional client satisfaction.
- Be mobile and willing to travel to client sites as required.
Requirements:
- Must have extensive experience in MSP environments and a strong background in IT support and maintenance.
- Must have solid experience with O365 and MSP environments.
- Must have a valid driver's license and be willing to travel to client sites.
- Must have a strong desire and passion for continuous service improvement.
About Sanderson:
Sanderson is a leading provider of IT services and solutions. We are committed to delivering exceptional client satisfaction and building long-term relationships with our clients. If you are a motivated and experienced IT Field Engineer looking for a new challenge, please apply to join our team.
