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Technical Support Specialist

3 months ago

Crick, Monmouthshire, United Kingdom Acro Aircraft Seating Full time

Acro Aircraft Seating stands as a prominent and rapidly expanding manufacturer of passenger seating solutions for commercial airlines globally. Our organization thrives on agility and innovation, leading the charge in transforming the aerospace industry. By employing modern methodologies, lean strategies, and a commitment to excellence, Acro aims to become the premier supplier of aircraft seating worldwide.

Collaboration is a fundamental value at Acro. By uniting our talents and expertise across various departments including Sales, Engineering, Quality, Supply Chain, and Operations, we tackle our clients' most intricate challenges and fulfill our commitments both now and in the future.

Key Responsibilities:

  • Deliver IT assistance to end-users facing diverse technical challenges.
  • Diagnose and resolve hardware and software issues.
  • Administer active directory accounts.
  • Provide support for cloud services and Microsoft 365.
  • Install and set up computer systems, software, and applications.
  • Manage user accounts and permissions effectively.
  • Oversee network performance and security measures.
  • Contribute to IT projects and system upgrades.
  • Maintain comprehensive documentation of IT processes and inventory.

Required Skills and Experience:

  • Expertise in Active Directory, VPN, TCP/IP, Cloud technologies, and Microsoft 365.
  • Proven experience in IT support and troubleshooting.
  • Familiarity with Office applications.
  • Ability to swiftly analyze and resolve technical problems.
  • Excellent communication skills with a customer-focused mindset.
  • A proactive attitude and eagerness to learn.

The parent company of Acro Aircraft Seating is Zhejiang Tiancheng Controls Co., Ltd, based in China.

We encourage interested candidates to reach out and explore this opportunity. Please note that your application will be stored in our central database. If you prefer not to have your details retained, kindly inform us.

Acro Aircraft Seating is committed to equal opportunity employment.

For further information, please refer to our Job Applicant Privacy Notice on our website.

We appreciate your interest in joining our team.