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IT and AV Service Manager

2 months ago

London, Greater London, United Kingdom Lorien Full time

We are seeking a highly skilled AV Support Specialist to join our team at Lorien. As an AV Support Specialist, you will be responsible for providing prompt, in-depth, customer-focussed 2nd and 3rd line support to staff, students, and honorary contract holders.

The post holder will provide field, phone, and remote-based support of the Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, and specialist equipment.

This is a full-time onsite role, based primarily in the London, Stratford area. You will be working closely with our Technical Specialists to manage and maintain the AV/IT facilities within the cluster rooms, seminar rooms, and lecture theatre.

Key responsibilities include:

  • Providing remote and in-person management & support for IT, AV, Video Conferencing, networking, and other learning and teaching technologies
  • Assisting the Technical Specialists with managing and maintaining the AV/IT facilities within the cluster rooms, seminar rooms, and lecture theatre
  • Managing a comprehensive site inventory for AV and VC equipment
  • Preparing, maintaining, and testing teaching and learning and VC facilities within locally managed teaching and learning spaces, including cluster & seminar rooms, conference facilities, and lecture theatre
  • Providing IT, AV, and VC services, including on-site repair of this equipment in the rooms across the company

Key requirements:

  • Audio Visual fundamentals
  • Signal processing, switching, and distribution
  • Fundamentals of cabling conventions, standards, and their applications
  • Crestron programming