Estate Manager

1 month ago


Cambridgeshire and Peterborough, United Kingdom The Land Trust Full time

About the Role

The Estates and Facilities Officer is a key member of our team at The Land Trust, responsible for overseeing the day-to-day operations of a community centre and wider open space. This role requires a high level of customer care, being presentable and approachable for users of the community centre.

Key Responsibilities

  • Point of contact for residents and wider community groups, ensuring high standards of customer care and being presentable and approachable for users of the community centre.
  • Producing KPI reports and site inspection reports to assist the Service Charge Estate Manager with estates operations.
  • Supporting the Service Charge Estate Manager with handovers of future infrastructure, including landscaping reports and sign off.
  • Engaging with and supporting local community groups and chairing multiple user groups, including building user groups, local community steering groups, and resident associations.
  • Ensuring the community centre is operated in a safe and secure manner and that H&S regulations are adhered to.
  • Promoting The Land Trust policies and aims.
  • Assisting with negotiating annual budgets and ad hoc works.
  • Monitoring and maintaining a booking system software to control bookings.

Essential Skills and Attributes

  • GCSE English and Maths grade 4 or above.
  • Experience of and confidence in using spreadsheets – good knowledge of Microsoft Office package.
  • 1-2 years experience in dealing with customers, via telephone, emails, etc.
  • 1-2 years estates management experience to include management maintenance contracts and reporting on progress.
  • Confident with engaging with several community groups; ability to build and maintain relationships to a high level.
  • High level of accuracy, integrity, and good attention to detail.
  • Experience with Service Charge would be desirable but not essential.
  • Confident telephone manner, excellent spoken and written communication skills.

Benefits

  • £30,000 depending on experience.
  • A salary sacrifice pension scheme, company matching employee contributions up to 6%.
  • Life Insurance (4 x salary).
  • Role is based on site.
  • 26.5 days holiday per year, plus bank holidays, rising to 31.5 days with service.
  • Option to purchase additional holidays.
  • Employee Assistance Programme.
  • Health Care Cashback scheme.
  • Training and Development support.
  • Annual performance incentive plan.

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