Estate Manager
1 month ago
About the Role
The Estates and Facilities Officer is a key member of our team at The Land Trust, responsible for overseeing the day-to-day operations of a community centre and wider open space. This role requires a high level of customer care, being presentable and approachable for users of the community centre.
Key Responsibilities
- Point of contact for residents and wider community groups, ensuring high standards of customer care and being presentable and approachable for users of the community centre.
- Producing KPI reports and site inspection reports to assist the Service Charge Estate Manager with estates operations.
- Supporting the Service Charge Estate Manager with handovers of future infrastructure, including landscaping reports and sign off.
- Engaging with and supporting local community groups and chairing multiple user groups, including building user groups, local community steering groups, and resident associations.
- Ensuring the community centre is operated in a safe and secure manner and that H&S regulations are adhered to.
- Promoting The Land Trust policies and aims.
- Assisting with negotiating annual budgets and ad hoc works.
- Monitoring and maintaining a booking system software to control bookings.
Essential Skills and Attributes
- GCSE English and Maths grade 4 or above.
- Experience of and confidence in using spreadsheets – good knowledge of Microsoft Office package.
- 1-2 years experience in dealing with customers, via telephone, emails, etc.
- 1-2 years estates management experience to include management maintenance contracts and reporting on progress.
- Confident with engaging with several community groups; ability to build and maintain relationships to a high level.
- High level of accuracy, integrity, and good attention to detail.
- Experience with Service Charge would be desirable but not essential.
- Confident telephone manner, excellent spoken and written communication skills.
Benefits
- £30,000 depending on experience.
- A salary sacrifice pension scheme, company matching employee contributions up to 6%.
- Life Insurance (4 x salary).
- Role is based on site.
- 26.5 days holiday per year, plus bank holidays, rising to 31.5 days with service.
- Option to purchase additional holidays.
- Employee Assistance Programme.
- Health Care Cashback scheme.
- Training and Development support.
- Annual performance incentive plan.
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