We are seeking a highly skilled and compassionate Patient Advocate to join our team at Unity Communications. As a Patient Advocate, you will play a critical role in navigating the complexities of medical billing and ensuring that patients receive the care they need.

• Handle a high volume of phone calls and maintain accurate patient records
• Maintain daily work queues and documentation, ensuring timely and efficient processing
• Provide technical assistance with agency issues, services, and programs, ensuring seamless communication with patients and healthcare providers
• Maintain and create files for recordkeeping systems, adhering to strict confidentiality and data protection protocols
• Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process, with precision and attention to detail
• Collect and review patient information to determine patient eligibility, ensuring accurate and timely processing
• Complete Medicaid applications online using the FSSA Benefits Portal, ensuring compliance with regulations and guidelines
• Prepare and review documents for accuracy and completeness, ensuring high-quality output
• Communicate clearly, promptly, and positively with patients, coworkers, and clients, building strong relationships and trust
• Maintain confidentiality at all times, adhering to HIPAA, HITEC, and other relevant regulations
• Exemplify the mission, vision, and core values of Unity Communications in all personal and professional settings, serving as a role model to colleagues and associates
• Collaborate with supervisor to identify personal learning needs and set goals, utilizing available resources and training opportunities
• Maintain a working knowledge of departmental and hospital policies and procedures, participating in updates and other communication provided
• Collaborate with team members to support their efforts, promoting teamwork and a positive work environment

• High school diploma or equivalent educational levels
• Computer proficiency, with experience in multiple systems and EMRs
• At least one year of combined experience working and training as a Patient Advocate or other related jobs
• Working knowledge of HIPAA, FDCPA, and Red Flags regulations
• Considerable knowledge of Medicaid programs and the Federal Marketplace
• General knowledge of all agency and community programs and services that could affect clients and applicants
• Ability to multitask, speaking on the phone, searching databases, and typing, with efficiency and accuracy
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced, changing environment
• Good mathematical reasoning and computational skills
• Ability to read, analyze, and interpret rules, regulations, and procedures
• Ability to communicate with clients, applicants, the public, and public officials to obtain data, explain, and interpret rules, regulations, and procedures
• Ability to work independently and with others on a team to complete tasks
• Ability to perform job functions within structured time frames
• Ability to perform repetitive tasks with a high level of accuracy
• Excellent critical thinking, problem-solving, and interpersonal skills
• Professional attitude and ability to maintain composure in urgent or confrontational situations
• Excellent organization and time management skills
• Team player attitude
• Ability to develop and retain professional relationships with onsite hospital staff
• Experience using Epic Software (a plus)

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine government-mandated benefits
• Nontaxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more
• Transportation allowance