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Customer Complaint Resolution Specialist
3 months ago
As a Customer Complaint Resolution Specialist, you will be responsible for providing administrative assistance to the Complaints Team, ensuring the timely production and distribution of regulated communications, maintaining accurate administrative records, logging customer grievances, and updating complaint files.
What are we seeking?
The ideal candidate will demonstrate efficiency and effectiveness in their work, consistently meeting productivity benchmarks and quality expectations. You should be able to collaborate effectively with colleagues, showing a genuine enthusiasm for enhancing service delivery to our clients. Experience in a regulated financial services environment is essential, along with outstanding organizational and time management capabilities.
Key Responsibilities
• Accurately log complaints in a timely manner within the complaints management system.
• Respond appropriately to any customer correspondence received via mail or electronic means.
• Ensure that batches of letters are generated and dispatched within designated timeframes.
• Maintain business trackers with necessary information to ensure that regulated tasks are completed within required deadlines.
• Actively promote and uphold compliance with our quality standards, company policies, and best practices in security, legal, and regulatory matters.
