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AWS Windows Engineer

2 months ago

Leeds, Leeds, United Kingdom Assured Data Protection Limited Full time
Job Description

**About Assured Data Protection Limited**

We are a leading managed services provider delivering cutting-edge data protection services to various industry verticals. Our partnership with Rubrik, a pioneering force in data protection and ransomware defense, has enabled us to become their first MSP and global exclusive service provider.

**Job Summary**

We are seeking a highly skilled and enthusiastic individual to join our 3rd Line Technical Support team. As a 3rd Line Backup Support Engineer, you will be responsible for providing advanced technical support across various disciplines, including hardware, software, and network-related issues.

Key Responsibilities and Tasks
  • Provide expert technical support for backup and recovery systems, including hardware, software, and network-related issues.
  • Collaborate with other support teams to resolve complex incidents and service requests.
  • Troubleshoot and resolve issues related to backup and recovery software, network, and disk storage.
  • Document incidents and service requests in the helpdesk system.
  • Provide guidance and training to lower-tier support team members.
  • Assist in the deployment and configuration of new backup and recovery hardware and software.
Requirements and Qualifications
  • Minimum of 5 years of experience in a technical support role with a focus on backup and recovery systems.
  • Highly customer-centric with a passion for providing excellent customer service.
  • Experience of working within a busy customer environment, preferably in a technical and/or service provider area.
  • Confident with the ability to interact with members of all support teams, including team leaders, managers, and directors.
  • Strong technical expertise in server, network, and disk storage systems.
  • Knowledge of storage area networks (SANs) and network-attached storage (NAS).
Preferred Skills and Experience
  • Performance troubleshooting for compute, network, or storage bottlenecks.
  • An understanding of ethernet, switching, cabling, and patching.
  • Windows Servers.
  • VSphere Servers.
  • Nutanix Servers.
  • SQL servers (any variety).
  • Azure, AWS, GCP.

This is a non-travel position.