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Customer Services and Retail Trainer
2 months ago
About Us
GWR is a leading transportation company that operates one of the most prestigious rail networks in the world. With a strong commitment to customer experience, we strive to provide a safe, efficient, and enjoyable journey for our passengers.
About the Role
We are seeking a highly skilled and experienced Customer Services and Retail Trainer to join our Learning and Development team. As a key member of our team, you will be responsible for delivering high-quality training programs to our customer-facing staff, ensuring they have the skills and knowledge to provide exceptional customer service and retail experiences.
Key Responsibilities
- Design and deliver training programs for customer-facing staff, focusing on customer service, retail, and revenue management.
- Collaborate with the Learning and Development team to develop and implement training initiatives that align with our business objectives.
- Provide coaching and mentoring to staff to enhance their skills and knowledge.
- Contribute to the development of training materials, including presentations, handouts, and online resources.
Requirements
- Proven experience in customer service, retail, or a related field.
- Excellent communication and presentation skills.
- Ability to design and deliver engaging training programs.
- Strong knowledge of customer service principles and retail operations.
- Ability to work collaboratively as part of a team.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional who is passionate about customer service and retail, we encourage you to apply for this exciting opportunity.
About Our Company Culture
We value diversity, equality, and inclusion in our workplace. We strive to create a culture that is welcoming, inclusive, and respectful of all employees, regardless of their background, culture, or identity. We believe that a diverse and inclusive workplace is essential for innovation, creativity, and success.
How to Apply
If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you.
