General Manager

4 weeks ago

Witney, Oxfordshire, United Kingdom Loungers Full time

The Role

We are seeking a highly skilled and experienced General Manager to join our team at Loungers. As a General Manager, you will be responsible for leading your team to deliver exceptional customer experiences and driving business growth.

Key Responsibilities

* Lead and manage a team of staff to deliver 14 great shifts
* Take ownership of your Lounge to ensure it is an amazing and unique place to work and a great place to be for the local community
* Ensure every customer leaves happy
* Manage labour, stock, food safety requirements, customer sentiment, and other key performance indicators (KPIs) to drive business success
* Deliver successful training and recruitment for front-of-house teams, including servers and Assistant Managers
* Collaborate with the management team to achieve business objectives

The Benefits

* Annual salary up to 42,000
* 40 and 48 hour contracts available
* Additional earnings from our annual bonus scheme of up to 5,000 for General Managers (paid twice a year)
* Overtime pay for every hour worked over contracted hours
* Staff food on every shift
* 50% off staff discount to enjoy outside working hours from day one
* Paid breaks
* 28 days holiday (inclusive of Bank Holidays) pro rata
* Enhanced maternity and paternity pay after 2 years service
* The most talked-about staff party in hospitality - Loungefest
* Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
* Company pension scheme
* Long service awards
* Power over your pay with Wagestream
* Emotional and practical support via the Licenced Trade Charity
* Great opportunity for personal development and career progression in a fast-growing business
* Achievable bonuses
* Tips shared equally across the team, based on hours worked
* Christmas and Boxing Day off

What We're Looking For

* You are probably an existing General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager with a background in restaurants, bars, cafùs, or coffee shops
* You will have experience of working in a bar environment with serving freshly made food and drinks preparation
* You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment, and other brand standards and a budget
* You will have delivered successful training and recruitment for front-of-house teams, including servers through to Assistant Managers
* Ideally, some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

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