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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to join our Sunderland team, working on a hybrid night shift basis. As the vital first point of contact for our customers, you will provide assistance and guidance with empathy, understanding, and a passion for delivering exceptional service.
Key Responsibilities
• Collaborate with multiple digital channels to personalize each customer interaction.
• Enhance the bank's digital capabilities by identifying areas for improvement.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
• Comply with regulatory requirements and internal policies related to customer care.
Analyst Expectations
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check the work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
What We Offer
A generous shift allowance, comprehensive training, and ongoing guidance from a collaborative team and expert mentors. With a passion for delivering exceptional service, you will thrive in this role at Barclays.
