Customer Service Representative

2 weeks ago


Peterborough, United Kingdom Global Technology Solutions Ltd Full time
Job Description

**Job Title:** Customer Service Representative - Hungarian and English Speaker

**Job Summary:** We are seeking a highly skilled Customer Service Representative to join our Service Desk team at Global Technology Solutions Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and issues via phone, email, or other communication channels.
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues in a professional and courteous manner.
  • Work closely with internal teams to resolve complex technical issues and provide solutions to customers.
  • Maintain accurate records of customer interactions and issues in our Incident Management system.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.
Requirements:
  • Fluent in Hungarian and English, with excellent communication and interpersonal skills.
  • Previous customer service experience, preferably in a technical support role.
  • Strong problem-solving skills and ability to think proactively to resolve issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; IT certification desirable but not essential.
What We Offer:
  • A competitive hourly rate of £15 per hour, increasing to £17.46 after 3 months.
  • A 3-month contract with potential extensions.
  • A maximum of 7.5 hours per day, with a flexible schedule that includes 2 weekends per month.


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