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EUC Technical Support Specialist

1 month ago

Peterborough, Peterborough, United Kingdom Bauer Media Group Full time
About the Role

We are seeking an experienced EUC Technical Support Engineer to join our End User Computing Team at Bauer Media Group.

Key Responsibilities
  • Provide high-level technical expertise and support for all hardware and software within the business.
  • Manage the overall Windows and mobile device estate, ensuring infrastructure and back-office services are available, secure, and up-to-date.
  • Handle diagnosis, troubleshooting, escalation, and notifications for EUC-related issues.
  • Manage application packaging, OS and software deployment, and support technologies for remote workers and Unified Communication tools.
  • Evaluate new technologies to drive business growth and provide technical solutions.
  • Own and resolve EUC service problems, create procedural documentation, and share knowledge with colleagues to maintain skill levels.
  • Communicate relevant information to the line manager and team.
Requirements
  • Exceptional organisation and attention to detail.
  • Excellent written and verbal communication.
  • Strong interpersonal and consultative abilities.
  • Ability to prioritise and execute tasks under pressure.
  • High self-motivation and exceptional customer service.
  • Analytical and methodical troubleshooting approach.
  • Effective teamwork and minimal supervision.
Desirable Qualifications and Knowledge
  • Microsoft 365 Certified.
  • Prior experience as an EUC specialist.
  • Strong experience performing 3rd line level technical support of Windows 10/11 OS and related hardware, as well as mobile devices.
  • Subject matter expert with Microsoft Configuration Manager (SCCM/MECM) and experience with operating system deployment, task sequences, Windows Deployment Services/PXE.
  • Broad experience packaging and patching enterprise software and use of tools such as PowerShell App Deployment Toolkit and PatchMyPC.
  • Adept at managing Microsoft Group Policy in a large business environment.
  • Possess in-depth knowledge of the Microsoft 365 Defender for Endpoint security suite.
  • Good experience with other Microsoft patching and security technologies such as WSUS, LAPS, BitLocker, Defender ASR and Defender Application Control.
  • Good understanding of Application and Desktop Virtualisation infrastructure and technologies including Microsoft RDS/RemoteApp and Azure Virtual Desktop.
  • Solid working understanding of Intune and both MAM and MDM technologies for managing corporate Windows devices as well as BYO and Corporate-owned mobile devices.
  • Strong PowerShell scripting skills with a focus on automation and use of 3rd party APIs.
  • Experience with deployment and technical support of Microsoft 365 Apps for Enterprise suite incl. Microsoft Teams.
  • Strong skills with cloud-based end user compute support technologies such as TeamViewer Tensor, Absolute (Computrace), Google Zero Touch, Apple Business Manager and Adobe Creative Cloud.
What We Offer
  • 25 days holiday + bank holidays + 2 volunteer days.
  • Internal Bauer Academy – Wide range of learning opportunities to support with your Career Development.
  • Opportunity to buy additional holiday.
  • Enhanced Maternity and Paternity pay.
  • Company pension.
  • Cycle to work scheme, tech loan scheme and groups discounts for healthcare insurance.
  • Discounted subscriptions on Bauer publications (50%).
  • Thrive initiatives – Wellbeing at Bauer.
  • Opportunities to contribute to our Belonging@Bauer and Sustainability initiatives.
  • Discounted high street vouchers.