Business Support Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom CrossReach Trading Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Business Support Manager to join our team at CrossReach Trading Ltd. in Glasgow. As a key member of our Counselling and Recovery team, you will be responsible for leading and developing our regional business support teams, ensuring the delivery of high-quality support to our counselling services and clinical teams.

Key Responsibilities
  • Provide coaching and guidance to ensure the team delivers exceptional service to all clients, staff, volunteers, and external stakeholders.
  • Foster a culture where the team feels engaged, valued, and recognised for their contributions.
  • Improve client satisfaction and efficiency through process implementation.
  • Monitor and maintain administrative processes and procedures for all services.
  • Manage the Service Centres and facilities.
  • Financial planning, managing budgets for the services and regularly monitoring performance against budget expectations.
  • Support the planning and delivery of new change or transformation initiatives.
  • Facilitate growth in income-generating activities.
About Us

CrossReach Trading Ltd. has been at the forefront of high-quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ's name to further the caring work of the Church to people in challenging circumstances.

What We Offer

We offer a range of benefits that you would expect from an organisation that supports others, including access to exclusive retail and leisure discounts, a contributory pension plan, death in service benefit, enhanced family-friendly policies, and access to a health cash plan.

We are committed to supporting your training and development, with a contribution to your professional membership fees and opportunities to learn, grow, and develop in ways that are right for you.



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