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Service and Project Portfolio Manager

2 months ago

Slough, Slough, United Kingdom Panasonic Corporation Full time

About Panasonic Corporation

At Panasonic Corporation, we're passionate about delivering innovative solutions that bring entertainment and connectivity to millions of people around the world. With a rich history spanning over 40 years, we've established ourselves as a leader in the industry, and we're committed to a diverse and inclusive culture that drives our organization's success.

The Position

We're seeking a highly skilled and experienced Service and Project Portfolio Manager to join our team. As a key member of our organization, you'll be responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals.

Key Responsibilities

  • Act as project team leader and technical expert, reviewing customer technical requirements, identifying tasks, assigning and coordinating resources, and creating/tracking project schedules.
  • Ensure clear communication and timely resolution of issues by collaborating with customers, internal staff, and outside third parties.
  • Provide overall support for highly complex programs for long-term success and act as champion for customer satisfaction.
  • Champion significant projects, programs, and business initiatives using demonstrated creativity and ingenuity.
  • Ensure consistent and proper business processes are followed in accordance with departmental procedures, company policy, and airworthiness regulations.

Program Management

  • Establish and maintain superb communications between Panasonic and customers, including regular follow-up status reviews and correspondence.
  • Liaise with Panasonic Technical Services (PTS) and Regional Sales and Marketing teams to develop executable PTS program plans for pricing by PTS Sales and Marketing.
  • Assist with Operations Management and Quality Assurance Management to ensure regulatory compliance.
  • Develop, modify, and execute company policies that affect immediate operations and may also have company-wide effect.
  • Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.

Operations Management

  • Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.
  • Ensure that certification and technical data requirements are defined and coordinated.
  • Ensure compliance with all laws, regulations, and cooperate with all regulatory agencies and their representatives.
  • Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.
  • Ensure that all assigned stations perform to PTS standards.

Service Program Lead

  • Lead work teams to ensure program financial and operational health of complex customer programs.
  • Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
  • Provide training, including assignment of projects and tasks.
  • Prepare and deliver effective presentations to various audiences, including Senior Management.

Requirements

  • Bachelor's Degree in Engineering or related field or equivalent work experience.
  • 8+ years' work experience in Aviation Maintenance and/or Program Management.
  • 2 years' experience in Team Lead position or Supervisor position, including project and team management.
  • 3 years' work experience in aircraft industry highly desired.
  • Aircraft Maintenance License desirable.
  • Wide-ranging experience, using professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Proficient in the use of Windows operating system and MS office suite of software applications (i.e. Excel, Word, and PowerPoint).
  • Excellent project management skills. Advanced user of Microsoft Project is highly desirable.
  • Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.

Additional Requirements

  • May require travel, up to 50% of the time to domestic and/or international locations.