Ecommerce Director

About the Role:

We are seeking an experienced and forward-thinking Ecommerce Executive to lead our digital strategy and help us reach new heights as a fast-growing retail business.

Key Responsibilities:

• Lead the creation and implementation of a comprehensive ecommerce strategy that aligns with our business goals.
• Stay ahead of market trends and competitor activities to identify new growth opportunities.
• Oversee the daily operations of our Shopify website, ensuring it's user-friendly, visually appealing, and optimised for SEO.
• Handle product listings, inventory management, and technical enhancements.
• Take charge of picking, packing, and shipping all incoming orders via our Royal Mail portal.
• Analyse sales data to identify opportunities for improvement.
• Collaborate with our marketing team to develop and execute online marketing campaigns, promotions, and social media content.
• Ensure accurate and up-to-date product listings on the ecommerce platform.
• Continuously improve the online shopping experience by enhancing website features, optimising checkout processes, and streamlining customer service.
• Monitor and analyse key performance indicators (KPIs) related to ecommerce operations.
• Handle customer inquiries and feedback efficiently, ensuring a positive customer experience.

Requirements:

• 2+ years of experience managing a D2C website.
• A track record of driving significant sales growth.
• Strong analytical skills with the ability to use data-driven insights to inform decisions.