Team Member
2 days ago
About Us
Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in a warm and welcoming environment.
Job Summary
We are seeking a talented and motivated Front of House staff member to join our team at The Nightingale, a popular local pub in Bicester. As a Front of House staff member, you will be responsible for delivering an exceptional customer experience and ensuring that our customers have a memorable visit.
Key Responsibilities
- Customer Service
- Take responsibility for the customer journey, ensuring their experience is second to none
- Take accurate orders and work closely with kitchen staff
- Ensure payments and receipts are correct
- Confidently recommend menu and drinks offerings
- Observe service and standards and report any incidents or issues
- Teamwork
- Be a supportive and proactive team member
- Service Standards
- Deliver exceptional customer service in a fast-paced and pressurized environment
Requirements
- Previous experience working front of house in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer
- Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
- Result-driven and ambitious individual keen to develop your career and grow with us
What We Offer
- Competitive hourly rate + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Free food when on shift
- 30% dining discount of all managed houses
- Employee Assistance programme
- Benefits portal
- Refer a friend bonus
- Career development programme
- Great working environment and great prospects
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