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Customer Support Supervisor

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Edinburgh, Edinburgh, United Kingdom Blue Arrow Full time

About Us: Blue Arrow is dedicated to providing exceptional customer service and is currently seeking a number of Customer Service Supervisors to join our dynamic team.

Role Overview: We are in search of individuals who possess a customer-centric approach, with proven experience in a customer service capacity, whether in a call center or retail setting.

Key Responsibilities:

  • Act as the primary point of contact for customer inquiries, utilizing various communication channels to assess customer needs and identify opportunities for product enhancement.
  • Coordinate service installations and ensure that customer accounts are accurately established.
  • Deliver outstanding service while adhering to established Key Performance Indicators (KPIs).
  • Recognize customer requirements and customize support to ensure optimal service delivery.
  • Collaborate with various departments to provide a smooth and efficient experience for both new and existing clients.
  • Assist in addressing inquiries received through digital communication platforms.

Qualifications:

  • Demonstrated experience in a customer service role is essential, ideally within a call center environment.
  • A strong customer-first mentality, with a commitment to providing top-tier service.
  • Proficient in Microsoft Office applications.

Blue Arrow is proud to be a Disability Confident Employer and is committed to creating inclusive work opportunities for all individuals.