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Voice Biometrics Specialist

2 months ago


London, Greater London, United Kingdom VDart Inc Full time

Job Title: Voice Biometrics Specialist

Work Location: London, UK

Hybrid

Full-time

Position Overview:

The role involves the deployment and management of Nuance Voice Biometrics within the Nuance Security Suite, which is essential for maintaining security protocols.

Key Responsibilities:

  1. Conduct fraud investigations utilizing Nuance fraudMiner.
  2. Implement the Nuance Security Suite and Nuance Speech Suite effectively.
  3. Possess experience with Genesys Pure Connect to enhance operational efficiency.
  4. Demonstrate knowledge of the Nuance Call Steering application.
  5. Have exposure to Contact Centre Infrastructure to support various operational needs.
  6. Engage with vendors that cater to BPO clients to ensure service excellence.

Qualifications:

Strong communication skills are essential for this role.

Experience:

The ideal candidate should have between 5 to 8 years of relevant experience in the field.