Asset Integrity Specialist

4 days ago


Bangor, United Kingdom G4S Business Unit:US Youth Services Full time
About the Role

G4S Business Unit: US Youth Services has an exciting opportunity for a skilled Alarm Response Officer to join our team in Belfast.

As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings, and assets, using a market-leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.

This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant with the required security protocols and are prepared to deal with any situation that may arise.

Key Responsibilities:

  • Providing exceptional customer service and support
  • Monitoring specific customers' alarms and responding to activations
  • Answering inbound calls and responding to customer inquiries
  • Ensuring calls are dealt with in accordance with company/client procedures
  • You will need to be able to make decisions quickly while being sympathetic and sensitive to varying situations; resilience is key along with a calm demeanor
  • Taking ownership of incidents and seeing them through to resolution
  • Maintaining accurate records and logging calls in the system
  • Dealing with incidents and emergencies according to G4S escalation procedures
  • Ensuring processes and procedures followed are in line with NSI regulations
  • Contacting existing clients via telephone to provide updates and support
  • Compiling reports to track and analyze alarm activity

Requirements:

  • Background in a call center environment or similar
  • Excellent attention to detail and organizational skills
  • Excellent communication skills, both written and verbal
  • Strong IT skills in office and/or Google

What We Offer:

  • Basic salary of £12.06 per hour, inclusive of night rate
  • Excellent opportunities for career progression within the department and organization
  • Full training and support in the role will be provided from day one
  • Plenty of overtime opportunities
  • Free Parking
  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
  • Pension and Life Assurance scheme
  • 'Perks at Work' scheme including staff discounts with major retailers
  • Working with a market-leading system

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