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Ferrari Service Operations Manager

2 months ago

Swindon, Swindon, United Kingdom Dick Lovett Full time

Position Overview: As a key member of our management team, you will report directly to the Service Manager. Your primary responsibilities will include:

  • Exemplifying Leadership: Showcasing outstanding leadership and communication abilities.
  • Team Development: Guiding and nurturing our team of Technicians to ensure compliance with the Ferrari certification program while fostering their individual growth.
  • Quality Assurance: Overseeing the quality of Technician performance, with a focus on maximizing productivity, efficiency, and profitability.
  • Performance Evaluation: Conducting monthly performance assessments to provide constructive feedback and support.
  • Workload Management: Organizing and distributing tasks to ensure the smooth operation of the workshop.
  • Communication Facilitation: Establishing clear communication channels between the workshop and service advisors to prioritize customer expectations.
  • Health and Safety Compliance: Ensuring adherence to all health and safety regulations within the workshop environment.
  • Facility Maintenance: Upholding the standards and upkeep of our workshop facilities.