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Gas Supervisor Technical Team Leader

2 months ago

Swindon, United Kingdom Liberty Full time
Job Description

Liberty is seeking a highly skilled and experienced Gas Supervisor to join our team as a Technical Team Leader for Gas Operations. As a key member of our team, you will play a crucial role in enabling the delivery of our future growth strategy by managing contract requirements for a range of jobs, including gas installs, gas maintenance, and repairs.

Key Responsibilities
  • Manage contract requirements for gas installs, gas maintenance, and repairs, ensuring timely and efficient delivery of services.
  • Meet client and business Key Performance Indicators (KPIs) to ensure high levels of customer satisfaction and business growth.
  • Work predominantly in the field, managing a team of engineers to undertake a wide range of works in domestic and commercial properties.
  • Deliver works to the highest standards, ensuring compliance with industry regulations and company policies.
  • Deputise for line management, providing leadership and guidance to team members as needed.
  • Complete regular asset, van stock, PPE, uniform, and vehicle inspections to ensure compliance with company standards.
  • Develop and maintain strong knowledge of contract parameters and implications, as well as company procurement processes.
  • Adopt and apply the company escalation protocol to resolve complex issues and ensure timely resolution of customer complaints.
  • Support the team in the field and back office with end-to-end processes, ensuring seamless delivery of services.
Requirements
  • Ability to survey for heating installations and possess recognized formal training attaining the relevant craft qualification.
  • NVQ Level 2/3 or equivalent, with ACS Qualifications CCN1, HTR1, CKR1, CENWAT, and LPG, UNVENTED qualifications desirable.
  • Strong understanding of gas legislation and full driving license.
  • Ability to manage own time and workload, with experience of working with the public and demonstrating excellent customer service.
Benefits
  • Company Van and Petrol Card.
  • Pension scheme.
  • 25 days Annual Leave, plus Bank Holidays.
  • Cycle to Work scheme.
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher.
  • YuLife, including Life Insurance/Death in service benefit – 2x annual salary value, Smart Health, Best Doctors, Mental Health Support, Online Health Check, Nutrition consultations, Online fitness program, YuMatter+ Employee Assistance Programme, and Medicash Health Cash Plan.