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IT Operations Support Manager

2 months ago

Andover, Hampshire, United Kingdom Le Creuset Full time
Job Title:

IT Operations Support Manager

Job Description:

Le Creuset is seeking an experienced IT Operations Support Manager to join our team. As a key member of our IT Leadership Team, you will be responsible for providing effective IT Service Operations and leading the Service Desk Team.

Key Responsibilities:
  • Manage all aspects of IT Service Operations, interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions.
  • Work with the Change and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way.
  • Lead service transition, ensuring Le Creuset standards are met before acceptance.
  • Manage Incident management lifecycle within the Service Desk, servicing L1/L2 incidents where appropriate, and liaising with support partners to manage incident response and SLAs.
  • Perform periodic performance appraisals for team members in line with local requirements.
Requirements:
  • 10+ years of experience in IT Service Operations Management.
  • ~ 5 years of team management responsibility.
  • Deep knowledge of Service Management standards including ITIL.
  • Bachelor's degree or equivalent in a relevant technical discipline.
  • Good professional level of English, additional European languages would be an asset.
What We Offer:

Le Creuset is a dynamic and innovative company that offers a challenging and rewarding work environment. We are committed to providing our employees with opportunities for growth and development.