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Deputy Store Manager

2 months ago

East Grinstead, West Sussex, United Kingdom Pets at Home Retail Full time
Deputy Online Store Manager

About the Role

We are seeking a highly skilled and experienced Deputy Online Store Manager to join our team at Pets at Home Retail. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our online store, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  1. Assist the Store Manager in overseeing the day-to-day operations of the online store, including inventory management, customer service, and sales performance.
  2. Develop and implement strategies to improve customer engagement, drive sales growth, and enhance the overall customer experience.
  3. Collaborate with the store team to achieve sales targets, improve customer satisfaction, and maintain high store standards.
  4. Provide training and coaching to store staff to ensure they have the skills and knowledge to deliver exceptional customer service and meet sales targets.
  5. Monitor and analyze sales data, customer feedback, and other key performance indicators to inform business decisions and drive improvement.

Requirements

  • Minimum 1 year's management experience in a retail environment.
  • Proven track record of delivering high standards and great results in a fast-paced retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and external partners.
  • Ability to work a flexible shift pattern, including evenings and weekends.
  • Passionate about retail and committed to delivering exceptional customer service.

What We Offer

  • Competitive salary and annual bonus.
  • Comprehensive range of benefits, including life assurance, company pension contribution, and colleague discount.
  • Opportunity to develop your skills and knowledge through industry-leading training and development programs.
  • Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.

About Us

Pets at Home Retail is a leading pet care business, dedicated to providing exceptional customer service and delivering high-quality products and services to our customers. We are passionate about pets and committed to making a positive difference in the lives of our customers and their pets.