Receptionist - Ambassador

2 weeks ago

Midlothian, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and experienced Receptionist to join our team at ISS. As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service and creating a positive experience for everyone who interacts with us.

Key Responsibilities

  • Provide exceptional customer service to clients and visitors, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage access and egress of the client building, including administering the booking system for Visitor Management, Meeting Rooms, and Desk Bookings.
  • Patrol the client's facility, dealing promptly with any suspicious incidents that may occur onsite.
  • Attend to all incidents and act as a first line response in emergency situations.
  • Respond to incidents inside the clients' building when called upon for assistance.
  • Escalate, communicate, and report any incidents with the appropriate persons, Communications Centre, Line-manager, Regional Operations Manager, and emergency services when necessary.
  • Deal with any visitors to site in a polite and courteous manner.
  • Log and report issues to the Helpdesk, providing all required details and updating the client (as needed) and escalate as required to the relevant persons.
  • Monitor the site from a H&S and Security aspect, identifying and reporting any shortcomings to line-management.
  • Liaise with visitors and contractors, ensuring they are all inducted to site and that any shortcomings are rectified.
  • Operate the CCTV network cameras and maintain the videotape management system.
  • Deal with general queries made by the wider ISS team or client as and when necessary.
  • Handle and record all lost and found property onsite.
  • Monitor the car-park in-flow levels, disabled parking, and redirection of visitors where necessary.
  • Carry out any reasonable request as directed by a line management.
  • Delivery of mail room services to help meet the customer's needs and in line with building processes and procedures.
  • Ensure no security and data breaches happen within your area of control.
  • Highlight any areas of improvement within your service delivery.
  • Be an active participant within ISS's H&S processes, 10at10/Team Board meeting, and Account Calls.

About You

We are looking for a highly skilled and experienced Receptionist who has a passion for delivering exceptional customer service. You will have:

  • Fantastic customer service skills and a willingness to take it to the next level.
  • A social and welcoming personality and the ability to engage with everyone professionally.
  • The ability to work independently and as part of a team.
  • A considerate and empathetic approach to dealing with others.
  • Experience working with relevant systems (e.g., MS Office).
  • Screening in accordance with BS7858, SIA licensed, and hold in-date certifications.
  • Emergency 1st Aid at Work certification or a willingness to undertake relevant training.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation, or educational background.

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