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Head Office Operations Manager
2 months ago
We are seeking an experienced and dynamic Head Office Visitor Lead to oversee the daily operations of three reception areas. The role will be to lead the team and create a more uniformed approach to our visitor management processes across site, whilst streamlining current systems and processes.
This is a newly created role in a growing central facilities team, with the opportunity for someone to make a real difference in terms of how this role ends up being shaped, and also playing a part in the continual development of the team.
This role is based in a dynamic and fast-paced environment, full time, 5 days a week.
Key Responsibilities:
- Team Leadership: Lead, coach, and develop a team of receptionists, providing ongoing support, feedback, and motivation to maintain high-performance levels.
- Customer Service Excellence: Ensure that all visitors receive a warm and professional welcome and that any enquiries are handled promptly and effectively.
- Scheduling and Coverage: Manage team schedules, ensuring adequate staffing across all reception areas during business hours. Arrange cover for absences and busy periods.
- Compliance Training: Ensure all reception staff are fully trained and compliant with company policies and procedures, including health and safety, data protection, and customer service protocols.
- Reporting: Provide regular reports and updates to the Facilities Manager on reception area performance, staffing levels, and any issues or improvements needed.
- Facilities Liaison: Act as the main point of contact between reception teams and the Facilities Manager, ensuring smooth communication and addressing any facilities-related issues in the reception areas.
- Process Improvement: Continuously review and improve reception processes to ensure efficiency and a positive visitor experience.
- Health and Safety: Ensure that all health and safety regulations are adhered to across all reception areas, and report any potential hazards or incidents to the Facilities Manager.
About Us:
Saint-Gobain is a leading international company in the construction industry, with a strong commitment to innovation and sustainability. We are a diverse and inclusive employer, with a focus on creating a positive and supportive work environment for all our employees.
We are committed to providing our employees with opportunities for growth and development, and we are looking for someone who shares our values and is passionate about delivering exceptional customer service.
