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Customer Relations Specialist

2 months ago

City of Westminster, Greater London, United Kingdom Brackenberry Full time

Position: Customer Relations Specialist
Organization: Brackenberry Ltd

We are collaborating with a Local Authority to facilitate the recruitment of a Customer Relations Specialist on a temporary contract, with a strong possibility of extension based on client needs. We invite you to submit your CV for consideration.

Key Responsibilities:

  • Provide high-quality responses to inquiries from customers, stakeholders, and members
  • Lead the identification of evaluation metrics in conjunction with Business Intelligence, research, and KPI data
  • Foster a culture of continuous improvement and innovation
  • Establish effective relationships with elected officials and senior management
  • Act as a collaborative team member and trusted advisor
  • Demonstrate a commitment to client-focused service delivery

Essential Experience:

  • Experience in delivering services in a compassionate and results-oriented environment
  • Ability to cultivate a positive customer-centric approach across all operations
  • Proven track record in enhancing operational culture and communication with residents and stakeholders
  • Adaptability to change management and service enhancement initiatives
  • Experience working within defined timeframes and budgetary constraints

Note: Brackenberry Ltd operates as an Employment Business for this vacancy. We are dedicated to promoting workplace equality and are an equal opportunity employer.

Important: By submitting your application, you consent to our representation for this role unless stated otherwise. If the position necessitates an enhanced DBS check, it must be processed through our agency or accompanied by a subscription to the DBS updating service.