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Customer Service Representative

2 months ago

Kelso, Scottish Borders, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Services Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service at our checkouts, self-service tills, kiosk, and petrol station
  • Assist customers with click and collect parcels and other queries
  • Deal with customer complaints and refunds in a professional and courteous manner
  • Support colleagues with their activities during quiet periods
  • Work flexibly to meet the needs of the business
What We Offer

As a Services Assistant at Sainsbury's, you will benefit from a competitive rate of pay, a range of benefits, and opportunities for career development. Our benefits include:

  • A discount card offering 10% off shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks in store
  • Generous holiday entitlement
  • Shopping discounts on gym memberships, restaurants, holidays, and more
  • Family leave and pension scheme
  • Wellbeing support and access to our Employee Assistance Programme

We are committed to being a fully inclusive retailer where our customers love to shop and our colleagues love to work. If you are passionate about delivering exceptional customer service and are looking for a rewarding career, we would love to hear from you.