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Store Support Associate

2 months ago

Saint Peters, Kent, United Kingdom Yours Clothing Limited Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at Yours Clothing Limited. As a Key Holder, you will play a vital role in ensuring the smooth operation of our store, providing exceptional customer service, and contributing to the success of our business.

Key Responsibilities:

  • Store Operations:
    • Assist with opening and closing procedures, including cash handling and stock management.
    • Provide backup support to the Store Manager and Deputy Manager as needed.
    • Ensure compliance with company procedures and policies.
  • Customer Service:
    • Deliver exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
    • Engage with customers, building rapport and providing personalized recommendations to drive sales and customer loyalty.
  • Team Collaboration:
    • Work collaboratively with the store team to achieve sales targets and provide excellent customer service.
    • Participate in visual merchandising and store displays to maintain a visually appealing store environment.
  • Personal Development:
    • Take ownership of personal development, seeking opportunities for growth and improvement.
    • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Customer Service:
    • Proven ability to provide exceptional customer service in a fast-paced retail environment.
    • Strong communication and interpersonal skills.
  • Teamwork:
    • Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive store environment.
  • Adaptability:
    • Flexibility to adapt to changing priorities and work schedules, including peak trading periods.
  • Knowledge and Skills:
    • Knowledge of fashion retail and customer service principles.
    • Basic math skills and accuracy with cash handling.

What We Offer:

  • Competitive Pay:
    • £11.83 per hour, regardless of age.
  • Opportunities for Growth:
    • Training and development programs to enhance skills and knowledge.
  • Collaborative Work Environment:
    • A supportive and inclusive team environment, promoting collaboration and open communication.