Security Ambassador

3 days ago


Edinburgh, Edinburgh, United Kingdom Vigilant Security Full time
{"title": "Security Ambassador", "content": "About the Role

We are seeking a highly experienced Security Ambassador to join our remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

The Security Ambassador will provide a warm welcome to our visitors, delivering a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This is a full-time contract with several rotations available.

What We Offer
  • Competitive rate of pay
  • Full and ongoing training with a view for career development
  • Modern and bespoke company uniform provided
  • Immediate access to our Employee Assistance Programme
  • Employee App, allowing access to the latest company announcements
  • Croma Vigilant Reward and Recognition scheme
Key Responsibilities
  • Deliver a 5-star guest experience
  • Be seen as a visible customer-focused professional
  • Carry out regular patrols as and when required
  • Anticipate and action client requirements/requests
  • Provide a consistently professional service
  • Issue visitor passes using the agreed sign in and out policies and procedures
  • Ensure all fire exits are kept clear
  • Ability to create a safe environment for all guests and visitors
  • Maintain a high-security awareness
  • CCTV interaction where required
  • Complete a full detailed handover at the end of each shift
Person Specification
  • Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
  • Holds a true passion for high standards of customer service delivery
  • Ability to provide a 5-star guest experience
  • Previous experience in hospitality or a customer service facing role
  • Excellent interpersonal skills and the ability to interact with people at all levels
  • Immaculate presentation
  • Ability to work independently with confidence
  • Confidence and common sense to access and utilize expert resources when making decisions
  • Always maintain and practice a high degree of confidentiality
  • Have an acute sense of security awareness
  • Valid SIA license essential
  • 5 years of verifiable work history
  • First Aid training would be an advantage
About Us

Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

"}
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