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Product Director
2 months ago
About the Role
MAG is seeking a highly skilled Product Director to lead the development of our Airport Lounge global product vision and strategy. As a key member of our team, you will be responsible for defining and executing a product operating model that drives high-performing teams and individuals across Product Development, Bid and Delivery.
Key Responsibilities
- Develop a comprehensive product strategy that considers opportunities across the entire customer journey, aligning with MAG's growth ambitions.
- Collaborate with the Director of Ops to establish a product operating model that ensures high-performing teams and individuals across Product Development, Bid and Delivery.
- Determine the design of all Lounge products, including size, layout, and fit and finish, considering the size of each airport and local influences.
- Define the bid strategy and roadmap, ensuring all products have the capability to profitably scale globally via various investment and operating models.
- Ensure all products have the capability to deliver acceptable returns and give MAG the best chance of winning new locations.
- Lead the successful execution of product initiatives through close collaboration with the operations team.
- Create a F&B offering that balances experience with profit per guest, optimizing standardization and considering local influences.
- Develop and execute a digital platform to optimize Lounge products, including pre-book, guest check-in, revenue management, and stock inventory management.
- Determine appropriate partners and execute partnership agreements consistent with MAG's overall Experiences strategy.
- Lead the opening or refit of locations to ensure they are delivered on time and on budget.
Requirements
- Excellent communication and stakeholder management at C-suite level.
- Significant commercial and senior leadership experience.
- A track record of developing and executing product strategy to drive profitability and significant growth.
- Experience of P&L management, ensuring key value is delivered within cost and timescales agreed.
- Passionate about delivering great customer experiences.
- Self-starter, hands-on, self-motivated, intentional, and results-oriented.
- Ideas generation and workshop leadership and facilitation to manage successful innovation.
- Strong interpersonal skills and ability to work effectively in a team.
- Capability to work in a fast-moving environment.
- Ability to spot warning signs of potential problems and to problem-solve to ensure successful delivery.
- Ability to foster a culture of data-driven decision making, accountability, and metrics for measuring performance.
- Ability to balance priorities and workload.
What We Offer
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays.
- 10% Company Pension.
- Annual Bonus Scheme.
- 2 Weeks Work From Anywhere.
- MediCash Programme.
- On Site Gym.
- A Host of Flexible Benefits & Discounts.
Equal Opportunities Employer
MAG is an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.