Technical Support Specialist

4 weeks ago


South West England, United Kingdom Jumar Solutions Full time
Job Title: 1st Line Support Engineer

Location: Northampton

Job Type: Permanent

We are seeking a motivated and skilled 1st Line Support Engineer to join our Service Desk team at Jumar Solutions.

Key Responsibilities:
  • Manage technical cases with care, keeping clients informed and satisfied with progress updates.
  • Ensure requests are resolved in a timely manner, in line with agreed SLA.
  • Collaborate with the team to monitor and support client IT systems, using our monitoring software.
  • Recognize when to escalate issues and act swiftly to ensure fast resolutions.
  • Oversee ongoing technical matters to ensure timely completion.
Requirements:
  • Proven track record in problem-solving and staying on top of tasks with minimal supervision.
  • Team player with strong communication and organizational skills.
  • Experience and knowledge across the Windows stack, including Windows 10, Microsoft Office 365, Windows Servers (2019 & 2022), and Microsoft Exchange Server (2019).
  • Ability to work on your own initiative and proactively handle challenges.
  • Strong writing skills and the ability to relay complex information clearly.


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