Hotel Operations Manager

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom The Gainsborough Bath Spa Full time
Lead by Example in Delivering Excellence

The Gainsborough Bath Spa, a 5-star hotel in the heart of the World Heritage Site, is seeking a skilled Hotel Duty Manager to join our front office team. As a leader, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Lead by example in delivering excellence in guest service
  • Work closely with the front office team to ensure seamless operations
  • Provide exceptional customer service and resolve any issues promptly
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure a cohesive and efficient service
Requirements:
  • Hotel reception experience and proficiency in Opera
  • Excellent communication and leadership skills
  • Strong organizational and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer:
  • 28 days' holiday rising to 33 with length of service
  • Recognition of positive contributions aligned with our company values
  • Investment in your career with our Hospitality Apprentice programmes
  • Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
  • Interactive health and wellbeing platform
  • Health Care cash plan benefits package
  • Contributing to your future with the Pension scheme
  • Complimentary passes to use the Thermae Bath Spa
  • £500 referral fee if you recommend someone to work for us

The Gainsborough Bath Spa is part of YTL Hotels, a UK-based hospitality company with a commitment to service excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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