Fire Alarm Technician

4 weeks ago

Exeter, Devon, United Kingdom Trinity Fire & Security Systems Full time
Job Title: Fire Alarm Technician

We are seeking a highly skilled Fire Alarm Technician to join our team at Trinity Fire & Security Systems. As a Fire Alarm Technician, you will be responsible for installing, maintaining, and repairing fire alarm and detection systems in accordance with current regulations.

Key Responsibilities:
  • Install and commission fire alarm and detection systems in line with current regulations.
  • Maintain and repair fire alarm and detection systems to ensure optimal performance.
  • Liaise with the service department to ensure best practice and cost-effective solutions.
  • Complete and return all company documentation and certification to comply with company systems and procedures.
  • Work as a team with colleagues and the senior engineer to build on the company's reputation in quality and customer service.
Principal Responsibilities:
  • Carry out scheduled routine servicing in a timely, efficient, and cost-effective manner in line with the company's quality standards.
  • Carry out all other necessary works required at customer premises in accordance with the company's quality standards.
  • Give prompt and efficient attention to emergency call-outs received during working hours, including outside of working hours if duty engineer.
  • Support the rota schedule as required to maintain a reliable and responsive out-of-hours service for customers.
  • Effectively communicate with customers to ensure a good understanding of system and site status, particularly system defects that affect its correct function.
  • Liaise with service administrators to ensure service commitments are met.
  • Plan own work, including routine service/maintenance visits, emergency call-out requirements, and remedial repairs and minor additions to existing installations in line with service administration guidance.
  • Ensure legible and timely completion of all company paperwork in line with company requirements.
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate.
  • Operate in accordance with the company handbook and all company and customer quality standards and health and safety requirements.
  • Pass on any potential leads for further business to the relevant sales engineer.
  • Discuss any suggestions for system/service improvement with the senior engineer.
  • Attend training sessions identified by the company and identify and communicate to the engineering manager any personal training and development needs.
Accountable for:
  • Leaving customers with fully functioning fire detection and alarm systems, unless engineering manager/customer has been informed of the reasons that completion is not possible, before leaving the premises.
  • All own documentation being completed and reaching the required destinations within agreed time limits.
  • Ensuring that customers are always satisfied with the service they receive.
Scope of Financial Authority:
  • May purchase equipment or materials for site work up to a value of £500 if pre-authorised by the engineering manager.
  • May take orders for additional equipment or works as defined in the engineering price guide.
Key Competencies:
  • Able to work independently.
  • Able to plan, implement, and complete service activities without assistance.
  • Able to identify all types of cable associated with fire detection and alarm systems and to correctly test and terminate the cable ends in accordance with manufacturers' instructions.
  • Able to operate all required test equipment.
  • Demonstrates a logical approach to system fault diagnosis and rectification.
  • Understands different types of cable containment systems.
  • Deal with customers, end-users, construction personnel, and in-house staff in a professional manner.
  • Verbal and written communication.

This is a challenging and rewarding role that requires a high level of technical expertise and excellent communication skills. If you are a motivated and experienced Fire Alarm Technician looking for a new challenge, we would love to hear from you.

Please note that this job description is not intended to be an exhaustive list of all duties and responsibilities. The nature of this role requires the employee to take full responsibility for any relevant issues that develop or may be requested from time to time.

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