Implementation Specialist

21 hours ago

London, Greater London, United Kingdom Netclaim Full time
Implementation Specialist - French Speaking

We are seeking a highly organized and detail-oriented Implementation Specialist to join our team at Netclaim. As an Implementation Specialist, you will be responsible for guiding our customers through the implementation of our integrated risk and compliance management software and solutions.

Key Responsibilities:

  1. Manage project timelines and help customers plan and track project deliverables
  2. Configure customer software solutions and deliver online customer meetings and trainings
  3. Provide world-class customer service to all Netclaim customers
  4. Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
  5. Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
  6. Maintain accurate customer and project records
  7. Configure customer software using proprietary tools
  8. Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested

Requirements:

  1. 2+ years of experience in a customer service, project management, and/or implementation role
  2. Fluency in French
  3. A high level of attention to detail, excellent follow-through, consistently reliable and accountable
  4. The ability to work independently as a self-starter and within a team environment
  5. The ability to learn and assimilate new information quickly
  6. Flexibility to adjust to a dynamic work environment and contribute to a growing team
  7. The ability to manage multiple projects simultaneously and work within fixed deadlines
  8. The ability to foster customer relationships
  9. Working knowledge of Microsoft Office

What We Offer:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. We're an equal opportunity employer, including all disability and veteran status.

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