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Quality Systems and Processes Specialist

2 months ago

Hawarden, United Kingdom CSA Group Full time

Employment Status:

Permanent

Work Hours:

Full-time

We need your expertise to enhance our global team
The CSA Group is committed to a vision: to make the world a better, safer, and more sustainable place. This ideal has been at the core of our mission since 1919, when we developed our first engineering standard for railway bridges. Nearly a century later, CSA Group boasts over 3,500 standards, codes, and related products.

Headquartered in Canada, CSA Group operates globally with more than 30 laboratories and offices across Europe, Asia, and North America. We provide testing, inspection, and certification services for a wide array of products—from household items to advanced technologies—to ensure they meet stringent safety, performance, and environmental impact requirements.

Our employees take pride in their work, knowing it positively impacts people's lives. We seek individuals like you to help us continue this mission.

Job Summary:

This position will lead or assist in the development, management, and enhancement of technology systems and processes related to the Quality Management System (QMS), including associated process tools and interconnected systems. Key systems and processes that require support from this role include document control systems, audit management systems, quality databases, intranet pages, and non-conformance and corrective action systems. This role will collaborate closely with the Manager of Quality Systems and Processes to understand requirements, develop or refine processes, and implement systems to achieve these objectives. They will oversee all or part of the defined changes, particularly those related to technology systems.

Key Responsibilities:

Understanding the Business

Basic knowledge of the TIC industry and the processes necessary for delivering TIC services Comprehensive understanding of CSA Technology systems and their interrelations. Collaborates with peers in the Quality Management teams to grasp quality systems-related metrics and data Works with colleagues in other functions (Operations, Technical Management) to understand the metrics and data needed to demonstrate effective quality risk controls

Collaborating Effectively

Ability to ask questions to clarify system and process requirements and directions. Ability to recognize social styles and cultural norms, tailoring communications accordingly Capable of effectively leading a group of project stakeholders Maintains open lines of communication among all project stakeholders, tracking deliverables, milestones, and decisions regarding change requests and outstanding items Escalates to superiors when results, data, and information from others are overdue Occasionally handles confidential information such as customer compliance status, audits, and internal staff non-conformance records Provides guidance and training to users of systems and processes. Acts as the first point of contact for internal customers with inquiries or issues related to processes or systems.

Achieving Results

Leads the development and enhancement of technology systems related to the QMS, including document control systems, audit management systems, quality databases, intranet pages, and non-conformance and corrective action systems Oversees and maintains the scheduling of internal and external audit programs. Coordinates the collection and presentation of QMS data for management and reporting purposes. Supports the coordination of global QMS communications and change management initiatives Responsible for the accuracy and quality of data, information, and communication materials related to quality systems and processes Provides options and recommendations to decision-makers, coordinates responses, and documents decisions. Regularly develops improved methods for systems and processes in delivering regional and global TIC results.

Commitment to Safety

Promptly reports hazards, near misses, incidents, and unsafe acts or conditions. Demonstrates safe behavior and adherence to procedures Completes all assigned training events

Education and Experience:

2-year post-secondary education in a field relevant to CSA Group's core business is required Minimum of 4 years of experience in data analytics, systems, and process design and improvement Experience with management systems, particularly ISO Management System Standards and conformity assessment standards (e.g., ISO 17000 series standards) is an asset.

Skills:

Strong project management skills and ability to manage multiple tasks. Project Management experience and certification is an asset. Excellent written and verbal communication skills with the ability to convey abstract topics to diverse audiences Expert working knowledge of data analytics and presentations Ability to work independently and collaboratively High proficiency in Microsoft Office 365 applications, SharePoint, Power Platform, and project management, scheduling, and planning software (e.g., Smartsheet) Experience with Intelex is considered an asset