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Senior Receptionist

2 months ago


London, Greater London, United Kingdom Franco's London Full time £14 - £16
About Franco's London

Franco's London is a family-owned restaurant with a rich history, dating back to 1946. We are a leading provider of traditional and contemporary Italian cuisine in the heart of London.

Job Summary

We are seeking an experienced and skilled Senior Receptionist to join our Front of House team at Franco's London. As a Senior Receptionist, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage reservations, taking bookings and cancellations, and ensuring that all guests are seated promptly.
  • Coordinate with the kitchen and other departments to ensure that all orders are fulfilled efficiently and effectively.
  • Maintain a high level of organization and attention to detail, ensuring that all administrative tasks are completed accurately and on time.
  • Work collaboratively with the team to achieve our goals and objectives.
Requirements
  • Previous experience as a Receptionist in a similar establishment, with a proven track record of providing exceptional customer service.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work under pressure and maintain a calm and professional demeanor in a fast-paced environment.
  • Knowledge of hospitality software and systems, such as Sevenrooms and TISSL/Horizon.
  • Right to work in the UK.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.