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Operations Manager

2 months ago

Accrington, United Kingdom Apetito Full time

About the Role:

We are seeking an experienced Operations Manager to join our team at Apetito. As a key member of our depot operations team, you will be responsible for ensuring the smooth day-to-day running of our depot, ensuring we meet our financial and operational targets.

Key Responsibilities:

  • Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
  • Ensure adequate, cost-effective resource levels are in place
  • Maintaining stock levels to meet our customer demands
  • Work with and support staff on a day-to-day basis to deliver profitability and service standards
  • Ensure all behaviours are in line with Apetito's Code of Conduct
  • Maintain excellent operational standards throughout the Contract
  • Adhere to all Apetito procedures and deadlines
  • Ensure all company vehicles are maintained as appropriate
  • Be a key link between the teams onsite
  • Deputise for the RSOM in their absence
  • Maintaining route optimisation processes included routing
  • Responsible for delivery of retail standards within the depot

Financial Responsibilities:

  • Support the RSOM to deliver company and client business objectives
  • Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
  • Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance

People Responsibilities:

  • Demonstrable leadership and coaching/support provided to employees on a day-to-day basis to increase engagement and motivation
  • Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
  • Develop training structures to ensure growth within the depot
  • Identify and manage training and development needs of staff

Customer Responsibilities:

  • Champion and oversee excellent service standards
  • Ensure all processes are communicated and followed by all personnel
  • Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
  • Ensure all new literature is delivery by the team to customers

Requirements:

  • Demonstrate a high standard of customer care
  • Telephone skills: able to handle calls effectively and professionally
  • Administration experience
  • Proven experience in stock control
  • Proven ability in managing and developing a team
  • Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
  • Able to understand and translate P&L accounts
  • Experienced in prioritising workload
  • Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)
  • Full driving licence

Desirable:

  • Transport & Logistics background
  • eMeal (Navision) knowledge
  • Contract Catering experience
  • Fleet management experience
  • Level 3 Food Hygiene Certificate

About You:

We are looking for a motivated and experienced Operations Manager to join our team. As a key member of our depot operations team, you will be responsible for ensuring the smooth day-to-day running of our depot, ensuring we meet our financial and operational targets.

Our Values:

We are a family-owned business that takes great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service, and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.