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Network Systems Specialist

2 months ago

Rochester, Medway, United Kingdom Entre Computer Services Full time
Job Title: Systems Engineer

Entre Computer Services is a leading provider of technology services in Rochester, NY, offering a range of solutions including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting.

Job Summary:

We are seeking a highly skilled Systems Engineer to join our team. This is a contract-to-hire position that requires a strong background in configuring, monitoring, and maintaining network servers, data storage equipment, and mobile computing devices.

Key Responsibilities:
  • Evaluate and recommend resolutions for current hardware and software configuration issues.
  • Lead the development of software and hardware configuration, deployment, and administration procedures.
  • Establish client access to networks, ensuring individual security access based on predefined guidelines, and address basic connectivity problems.
  • Identify, diagnose, and resolve user network, telecommunications, and other software and hardware issues, including production halts and network malfunctions.
  • Install, configure, and customize a variety of network and other hardware and software systems across all locations.
  • Manage, design, and maintain websites and intranets, including web filter and user profiles to monitor and limit web access.
  • Evaluate networks and recommend improvements, researching and recommending new hardware and software.
  • Develop and test required hardware, operating system, and application configuration requirements.
  • Write procedures and work instructions for both the IT Department and end users.
  • Monitor ongoing network performance and maintain records of system activities.
Expectations:
  • Proficiency in desktop operating systems and affiliated software components, services, protocols, and technologies.
  • Familiarity with virtual server environments, mobile devices, and website design.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Ability to comprehend and create technical materials and write procedures and work instructions.
  • Capability to work independently, manage time effectively, and meet deadlines.
  • Understanding of department policies, practices, and procedures, as well as security standards and procedures.
  • Respond to end-user support requests with empathy and dignity.
  • Suggest process and standards improvements based on gathered experiences during end-user interactions.
  • Utilize in-person and electronic means to interactively diagnose and resolve issues.
  • Proficiency in Microsoft Windows 10/11 and Google Android ecosystems.
  • Skilled in building images for, deploying, and managing laptops (Dell), tablets (Samsung), and cell phones (Samsung).
  • Familiarity with Microsoft 365/Azure and Cisco product ecosystems.
  • Ability to configure, monitor, and maintain both physical and virtual network servers.
  • Perform user account maintenance within Microsoft 365 and hybrid Active Directory/Azure Active Directory management consoles.
  • Willingness to travel to other sites to perform IT Department related tasks.
  • Apply industry best practices in IT processes and handling confidential information.
  • Interact with outside vendors and contractors, monitor case progress, and escalate as needed, managing the relationship through full case completion.
  • Be available and responsive during non-traditional work times when called upon.
  • Ensure all owned tasks are fully completed to the requester's satisfaction.
Required Qualifications:
  • Bachelor's degree in Computer Science or a closely related field AND three (3) years of work experience supporting or maintaining computer systems, through troubleshooting user problems; OR
  • Associate's degree in Computer Science or a closely related field AND four (4) years of work experience as stated above.
Special Requirements:
  • A valid New York State Class D driver's license is required at the time of appointment and must be maintained throughout the appointment to this title.