Internal Sales Manager
1 month ago
Job Summary:
We are seeking a highly skilled and motivated Internal Account Manager to join our team at Westgate Global. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to the success of our business.
Key Responsibilities:
- Take and qualify incoming leads over the telephone, email, or website
- Conduct discovery calls with customers via Microsoft Teams or Zoom
- Understand customer needs and provide tailored solutions
- Prepare quotations, send or present to customers
- Create upsell and cross-sell opportunities with current customers
- Follow up opportunities and close orders
- Provide support to external account managers as required
- Ensure accuracy of information used within the CRM system
- Handover accurate and detailed information to operations for won opportunities
- Respond to customer requests and queries in a timely manner
- Ensure excellent customer service throughout the sales process
- Post-project follow-up calls to identify new opportunities
Requirements:
- Excellent communication and presentation skills
- Commercially aware with a focus on maximizing profitability
- Thorough understanding of sales drivers, sales cycle, and negotiating techniques
- Fast learner with a passion for sales
- Self-motivated with a results-driven approach and ability to close deals
- Practical mind with attention to detail to understand products and deliver realistic solutions
- Proactive team player
- Excellent sales skills and proven track record of working to and achieving KPIs
- Strong interpersonal skills and ability to build rapport with customers and colleagues
- Intelligent questioning skills to gather strategic customer information
- Excellent telephone manner and strategic sales skills
Benefits:
- Friendly working environment with strong employee engagement and automatic enrolment onto our company bonus scheme (after probationary period completed)
- On-site free staff parking
- Automatic enrolment into our contribution workplace pension plan and Medical Insurance Scheme (dependent upon eligibility)
- Automatic enrolment into our BUPA Employee Assistance Programme
- Cycle to work scheme
- Discretionary Company Bonus System (subject to terms and conditions)
About Us:
Westgate Global is a market leader in industrial/commercial partitions, hoarding, and temporary buildings. We service the UK, Europe, and beyond, working with many large brands across various sectors.
We are dedicated to delivering solutions from consultation to completion, using our combined expertise to provide the right solution to our customers' problems.
We are diligent and dedicated to product quality, performance, and service excellence, with a focus on enhancing customer and employee satisfaction.
We are also Great Place to Work Certified 2024.
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