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Digital Asset Operations Specialist

2 months ago

Eastern England, United Kingdom ICP Full time

ICP stands as a global frontrunner in Content Operations, delivering Solutions that yield outstanding business results for renowned brands including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna.

With a strong reputation for our extensive expertise and experience across diverse sectors, we enhance our clients' content lifecycle technologies and business processes, facilitating a seamless flow of content throughout Marketing and Commerce ecosystems.

We provide integrated Solutions that capitalize on our proficiency in Content Operations, encompassing Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing potential through Content Services and Production, we ensure an exceptional experience for our clients, their partners, and customers.

Primary Responsibilities

This position will concentrate on Digital Asset Management and/or Product Information Management services, playing a crucial role in daily martech operations. You will oversee, enrich, and ensure the quality of assets across various brands, conduct user training sessions, share industry best practices, and contribute value at every level of client interaction. Additionally, you may assist with Digital Rights Management (DRM), address user inquiries, generate reports, and cultivate strong relationships with key account individuals to foster system adoption across markets.

Overall Responsibilities:

  • Ensure ICP operates on a robust foundation by fostering strong client relationships and supporting their objectives.
  • Develop a comprehensive understanding of clients' business challenges, industry landscape, competitors, and brands.
  • Build rapport and trust with stakeholders at all levels within ICP.
  • Adhere to industry best practices and deliver value and excellence at every stage.
  • Maintain a solid grasp of martech, digital advertising, DAM, PIM, etc.
  • Collaborate with team members to generate innovative ideas and enhance existing programs.
  • Engage with team members to troubleshoot and consult with account leadership as necessary.
  • Develop a thorough understanding of client campaign and production requirements.
  • Drive the development of work at all stages to ensure it meets and exceeds client expectations.

Key Responsibilities:

  • Implement strategies and best practices recommended by ICP to clients.
  • Lead and conduct metadata review, cleansing, enrichment, and validation.
  • Identify and rectify errors in metadata.
  • Facilitate team meetings, addressing potential queries raised or escalating when necessary.
  • Ensure adherence to established account processes across the team.
  • Promote a culture of expertise and operational excellence.
  • Collaborate closely with agency stakeholders to maximize new platform adoption.
  • Conduct individual or group training sessions with agency stakeholders and users as required by clients.
  • Generate and provide reports to support program teams.
  • Conduct gap analysis support for clients.
  • Assist in training Brand Asset Managers on the account.
  • Provide reporting to stakeholders on platform usage metrics and KPIs.
  • Maintain a strong understanding of the client's Brands to assist business and agency users in maximizing DAM adoption.
  • Act as the primary escalation point for business and agency users, aiding with DAM navigation and guiding users through standard procedures.
  • Validate external user access requests and needs with relevant sponsors before approving user setup.

Essential Attributes:

  • Authenticity: Being present, honest, and sincere is vital.
  • Compassion: Fostering connection within our community and caring for one another is essential.
  • Focus on Service: Approach every challenge with a proactive attitude, as support is always available at ICP.
  • Providing the Right Resources: Always find a way; your capabilities are remarkable.
  • Earn Trust: We value consistency, reliability, accountability, and a commitment to inclusivity and diversity.
  • Take Ownership: Approach your work with urgency and responsibility, focusing on positive outcomes.
  • Partnership: Collaboration and respect for one another's roles and responsibilities are crucial.
  • Creative Thinking: A willingness to learn and enjoy the problem-solving process is vital for our mission.

Key Skills:

  • Client and end-user support.
  • Team leadership and subject matter expertise in relevant fields.
  • Exceptional verbal, written, and presentation skills; confident in leading meetings and calls.
  • Meticulous attention to detail.
  • Proficient in Microsoft Office and possess a strong technical understanding.
  • Deep understanding of media channels and file formats utilized by clients.
  • Able to multitask with a keen interest in all aspects of the role.
  • Media and technology agnostic, with a passion for the industry.
  • Able to work independently and collaboratively within a team.
  • Strong organizational skills and effective time management.
  • Comfortable using Excel for data manipulation and basic formulas.

Experience/Education:

  • Proficiency in the French language is required.
  • 2-4 years of industry experience in media, digital asset management, library sciences, or archives is preferred but not mandatory.
  • 2-4 years of experience using a digital asset management system or other technology systems such as a digital library, CMS, PIM, or CRM is preferred but not mandatory.
  • A college degree is preferred.