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Team Manager

2 months ago

Knutsford, Cheshire East, United Kingdom Barclays Full time

Job Summary:

We are seeking a highly skilled and experienced Team Manager to oversee and manage operations within a key business area at Barclays. As a Team Manager, you will be responsible for ensuring the maintenance of processes, the implementation of risk management initiatives, and compliance with relevant regulators.

Key Responsibilities:

  • Process Management: Identify trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
  • Operational Management: Manage operations for a business area and promote efficient processes, risk management, and compliance initiatives to support the bank's operations.
  • Stakeholder Collaboration: Collaborate with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
  • Team Leadership: Manage operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality.
  • KPI Management: Management and development of KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
  • Regulatory Compliance: Compliance with all regulatory requirements and internal policies related to customer experience.
  • Attrition Management: Management of attrition by working closely with HR in implementing retention initiatives for the workforce.
  • Policy Embedment: Escalate breaches of policies/procedures appropriately and take responsibility for embedding new policies/procedures adopted due to risk mitigation.
  • Risk Management: Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Evaluative Judgments: Make evaluative judgments based on the analysis of factual information, paying attention to detail.
  • Stakeholder Engagement: Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside the team and external to the organization.

Barclays Values:

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.