Visitor Services Manager
3 weeks ago
We are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.
Key Responsibilities- Lead teams of staff and volunteers to deliver exceptional customer service across the site, including retail, food and beverage, trip boats, events, interpretation tours, and talks.
- Create a culture of continuous improvement, encouraging teams to raise the levels of staff satisfaction and overall visitor experience.
- Be visible on shift, proactive in anticipating issues, and meticulous in maintaining high standards of cleanliness, maintenance, interpretation, displays, activities, and customer service.
- Maintain procedures to ensure compliance with legal, financial, maintenance, and safety standards, including risk assessments and method statements.
- Assist the Attraction Manager in exceeding business plan objectives, reporting on KPIs, and developing budgets, forecasts, and project plans to increase profitability.
- Lead on compliance with relevant legislation and Trust rules, including food hygiene standards, financial management, and internal procedures.
- Drive sales and F&B income generation, target setting, cost control, and resource management to deliver KPIs and budgets.
- Identify maintenance requirements, prioritize tasks, and liaise with operational teams, contractors, and Trust management structures as necessary.
- Source and negotiate contracts with suppliers, manage procurement, relationships, and contracts.
- Support visitor experience programming with innovative, flexible, and seasonal ranges, menus, and promotional offers, and create and deliver promotional packages with local businesses to increase spend.
- Recruit, develop, and support staff and volunteer teams, monitoring performance against standards, including direct visitor and social media feedback, qualitative research, and financial KPIs.
We are looking for a highly experienced and motivated individual with a proven track record in a similar role within a visitor attraction or customer service environment. You will have excellent leadership and communication skills, with the ability to motivate and inspire teams to deliver exceptional customer service.
You will have a strong understanding of customer sales experience, handling cash in accordance with defined procedures, and leading and motivating teams, directing, prioritizing, and delegating daily tasks. You will also have a good understanding of budgets, forecasting, and management reporting.
You will be an IT proficient individual with a good understanding of Microsoft Office, Outlook, and creative ideas for promoting events and collaborating with colleagues to create social media and local promotional materials.
You will be able to work flexibly, multitask, and prioritize work, with a valid driving license. Ideally, you will have experience leading or delivering services and activities through volunteers, but we are open to considering candidates who can demonstrate effective people leadership and team management experience.
-
Visitor Services Manager
3 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
3 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
2 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
2 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
4 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
4 weeks ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
1 month ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne Visitor Attraction. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our visitor facilities.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
1 month ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne Visitor Attraction. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our visitor facilities.Key ResponsibilitiesLead teams of staff and volunteers to...
-
Visitor Services Manager
1 month ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne, a popular visitor attraction on the Grand Union Canal. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading a team of staff and volunteers, and ensuring the smooth operation of our...
-
Visitor Services Manager
1 month ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Stoke Bruerne, a popular visitor attraction on the Grand Union Canal. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading a team of staff and volunteers, and ensuring the smooth operation of our...
-
Visitor Services Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne, a popular visitor attraction on the Grand Union Canal. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading a team of staff and volunteers, and ensuring the smooth operation of our food...
-
Visitor Services Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne, a popular visitor attraction on the Grand Union Canal. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading a team of staff and volunteers, and ensuring the smooth operation of our food...
-
Visitor Experience Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeThe Canal & River Trust is seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead and motivate...
-
Visitor Experience Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeThe Canal & River Trust is seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead and motivate...
-
Visitor Experience Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeThe Canal & River Trust is seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead and motivate...
-
Visitor Experience Manager
2 months ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeThe Canal & River Trust is seeking a highly skilled and experienced Duty Manager to join our team at Stoke Bruerne visitor attraction. As a key member of our operations team, you will be responsible for delivering a world-class visitor experience, exceeding customer expectations, and driving business growth.Key ResponsibilitiesLead and motivate...
-
Duty Manager
6 days ago
Towcester, Northamptonshire, United Kingdom Canal & River Trust Full timeJob PurposeWe are seeking a highly motivated and experienced Duty Manager to lead our food and beverage operations at Stoke Bruerne, a popular heritage attraction in the East Midlands. As a key member of our team, you will be responsible for delivering exceptional customer service, managing a team of staff and volunteers, and ensuring the smooth operation of...
-
Security Officer
2 weeks ago
Towcester, Northamptonshire, United Kingdom Securitas Security Services Full timeAbout the RoleAs a Security Officer at Securitas, you will be responsible for ensuring the safety and security of our clients, staff, and assets. You will be the first point of contact for visitors and will be responsible for managing access to the site.You will be working in a fast-paced environment, responding to incidents and emergencies as they arise....
-
Security Officer
3 weeks ago
Towcester, Northamptonshire, United Kingdom Securitas Security Services Full timeAbout the RoleAs a Security Officer at Securitas, you will be responsible for ensuring the safety and security of our clients, staff, and assets. You will be the first point of contact for visitors and will be responsible for managing access to the site.You will be working in a fast-paced environment, responding to incidents and emergencies as they arise....
-
Security Professional
1 week ago
Towcester, Northamptonshire, United Kingdom Securitas Security Services Full timeAbout the RoleWe are seeking a skilled Security Officer to join our team at Securitas Security Services. As a vital member of our security team, you will be responsible for ensuring the safety and security of our premises and personnel.Key Responsibilities:Conduct regular and random patrols of the premises to ensure safety and security.Monitor surveillance...
