Driver Assistant

3 days ago

Manchester, United Kingdom Interaction Recruitment Group Full time
{"title":"Job Description","content":"Job Title: Drivers Mate

We are seeking a skilled and customer-focused Drivers Mate to join our team. As a Drivers Mate, you will play a critical role in delivering exceptional customer service and ensuring the safe and efficient delivery of electrical products to our customers' homes.

Key Responsibilities:
  • Deliver and Install Electrical Products: Safely deliver and install a range of electrical products, including White Goods, Televisions, and Cookers, in our customers' properties.
  • Provide Excellent Customer Service: Engage with customers, keep them informed, and ensure their delivery and installation is carried out to the highest standard following best practice guidance.
  • Manage Delivery Requests: Maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
  • Liaise with Manufacturers: Liaise with Manufacturers at the point of delivery when necessary.
  • Handle Products Safely: Handle all products safely and with care, supporting your colleagues to do the same.
  • Meet Physical Requirements: Able to meet the physical requirements of the role.
  • Manage Load: Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
Requirements:
  • Passion for Customer Service: A passion for delivering excellent customer service.
  • Strong Communication Skills: Strong verbal communication, both on the phone and face-to-face in our customers' home.
  • Flexibility: To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
  • Equipment Handling: To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
  • Problem-Solving: Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity."}

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