Compliance and Quality Assurance Manager
7 days ago
We are seeking a highly skilled and experienced Regional Support Manager to join our team at Welford Healthcare Ltd. As a key member of our operations team, you will play a vital role in ensuring the smooth and successful running of our care homes across the region.
Key Responsibilities- Compliance and Quality Assurance
- Support home managers to develop and implement action plans to address areas for improvement highlighted from quarterly compliance inspections, audits, and external inspections.
- Monitor progress and provide guidance to ensure compliance with regulatory requirements.
- Support with safeguarding investigations and attend safeguarding meetings/calls as necessary.
- Occupancy and Payroll/Cost Oversight
- Support homes to maintain high levels of occupancy and good fees, driving private occupancy.
- Support homes to manage their payroll costs and other costs to ensure they are within budget.
- Quality Assurance and Audits
- Support home managers to ensure that tasks on the company Quality Assurance Framework (QAF) are completed properly each month.
- Undertake regular audits/reviews of the quality assurance framework to ensure tasks are completed to the required level.
- Undertake focused audits as required and work with the home manager to address issues identified.
- Other Responsibilities
- Represent the company at quarterly relative, resident, and staff meetings.
- Be available to support homes with clinical issues.
- Undertake peripatetic home management roles in the event of prolonged absence of a home manager.
- Support homes when the home manager is off, being the main point of contact for emergencies.
- Support in the induction of new home managers.
- Attend home visits on CQC inspection days as requested.
- Write summary reports following home visits to outline work done to evidence provider-level engagement and oversight.
- Attend weekly home management support calls as required.
- Comprehensive knowledge of how 'Good' care homes operate and a full understanding of what CQC expects.
- Experience of working in large care homes in management positions.
- Longevity on your CV - we want someone who wants to join us and be with us for the long term.
- Sound understanding of the importance of high occupancy, careful management of payroll (and other costs), and not using agency.
- Good with computers and technology, with experience using electronic care plans.
- Experience of dealing with safeguarding investigations and meetings.
- Experience of undertaking HR investigations and hearings.
- A highly competitive package.
- A fully expensed company vehicle.
- A lot of autonomy and input in how we manage our business.
- Significant opportunities to grow and advance within the company.
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