Nights Supervisor

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time
About the Role

We are seeking a highly motivated and experienced Nights Supervisor to join our team at KE Hotels (Newcastle). As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our reception area.

Key Responsibilities
  • Assist management with the daily running of Reception, focusing on key metrics and departmental performance.
  • Ensure the minimum number of security checks are carried out on each shift, prioritizing fire safety and building security.
  • Conduct nightly audits to close the day's business and liaise with the accounts team to ensure accuracy.
  • Provide exceptional customer service, responding to guest requests and resolving any issues in a courteous and professional manner.
  • Work collaboratively with the team to maintain a warm and welcoming atmosphere for guests.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Assist with other managerial tasks, including compliance, brand standards, and training.
What We Offer
  • Competitive rates of pay
  • 28 holiday days (8 bank holidays + 20 days holiday) pro rata
  • Automatic Enrolment into a workplace pension scheme
  • Use of worldwide IHG team member rates
  • Free onsite, city centre parking
  • Use of onsite fitness room
  • Staff canteen
  • Uniform provided / allowance
  • Professional development, mentoring, and training
Requirements
  • Previous experience in a similar role or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Flexibility to work across all days of the week, including weekends and bank holidays

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