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Courier Delivery Specialist

2 months ago

Norwich, Norfolk, United Kingdom EMED Group Full time
Job Description

Job Title: Courier Delivery Specialist

Job Summary:

We are seeking a highly skilled and experienced Courier Delivery Specialist to join our team at EMED Group. As a Courier Delivery Specialist, you will be responsible for delivering goods and equipment to various locations, ensuring timely and safe transportation.

Key Responsibilities:

  • Deliver goods and equipment to various locations, adhering to scheduled routes and timings.
  • Complete digital and manual documentation required by legislation and organizational procedures.
  • Maintain regular contact with the operations office using various communication systems.
  • Ensure all items are kept safe and secure during transportation.
  • Comply with the Road Traffic Act while driving and other relevant legislation connected to the vehicle.
  • Act as customer contact at delivery points of service, relaying relevant information to the operations office.
  • Complete vehicle checks prior to use, notifying any defects to the Operations Office verbally and by recording on appropriate documentation.
  • Behave in a polite and courteous manner to customers and road users.

Requirements:

  • Ability to work independently and as part of a team.
  • Effective route planning skills.
  • Excellent communication skills.
  • Customer-focused approach.
  • Ability to remain calm under pressure.
  • Good problem-solving skills.
  • Good literacy and numeracy skills.
  • Attention to detail.
  • Ability to use a PDA (training will be provided).
  • Clear handwriting.
  • Familiarity with the local and surrounding areas.

Qualifications:

  • Full UK Manual Driving Licence for a minimum of 12 months.
  • No more than 6 penalty points.

Working Conditions:

This role will involve heavy lifting/manual handling of equipment and goods, using a tail lift and loading/unloading and moving of roll cages. The role will also involve driving vehicles from small vans up to 3.5 tonne Luton vans, which can be driven on the category B part of the UK driving licence.

About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

Equal Opportunities:

EMED Group is committed to providing equal opportunities and strives to provide an inclusive and safe working culture for all.